Printable forms are available online (Click Here) Please complete and submit to Aquacool Customer Care department, along with the required documentation as specified in the forms. Deposit must be included for activation of service.
Tenant: Your deposit is held until you move out and request to have services disconnected. No less than three (3) days’ notice of disconnection must be given by filling in the Final Bill Form (Click here) the deposit will be applied towards settlement of the account. Any balance will be refunded to the Owner, but if the deposit is not sufficient to cover the bill, the tenant shall cover any outstanding amounts to be paid.
Owner: Your deposit is held until you move out, the new Owner register with Aquacool and request to have services disconnected. No less than three (3) days’ notice of disconnection must be given by filling in the Final Bill Form (Click here) the deposit will be applied towards settlement of the account. Any balance will be refunded to the Owner, but if the deposit is not sufficient to cover the bill, the Owner shall cover any outstanding amounts to be paid.
Services are subject to disconnection for accounts that are more than one month in arrears. Reconnection will only be made upon payment of the full amount due including late penalties, disconnection and reconnection charges.
Statements are sent out on a monthly basis. Bills are due when rendered and considered delinquent if not paid within 14 days. If your payment should be delinquent, a penalty will be applied to your account.
Cash, Cheques, Debit cards. Visa, MasterCard, ACH drafts are acceptable forms of payment. Payment is accepted via Drop Box, Online Payment, Kiosk payment and Hand Handle Devices.
If you believe Aquacool has billed you for something in error, please contact the Customer Care Department at 971 4 8852452 prior to the due date to report the suspected error. Additionally you will need to log in and register your complaint and submit the same through our web portal. We always recommend that you open and review your bill as soon as you receive it so that there is adequate time for corrections to be addressed.
For technical visits you will need an appointment and must be at home when the test is performed.
Although your AC is off your unit will still incur Declared Load charges fees, please refer to your DCES for further reference.
Dear Customer, Aquacool has many methods of payments available for you, please download our Methods of payment available in the Download section.
